seniors information & referral Program


This free service provides trained volunteer Information & Referral Counsellors to help seniors find the assistance and resources they need, either by phone or in person (by appointment). This program is offered in collaboration with Vancouver Coastal Health/Richmond Health Services and in partnership with the City of Richmond, Senior Services.

Volunteers offer a wide variety of information on topics of concern to seniors including: housing, government pensions, BC Medical Plan, Fair PharmaCare, Shelter Aid for Elderly Renters, and much more. As well, volunteers can help clients complete government forms and/or access and print them.

This service is available to adults who are 55 years of age and older, Monday to Friday from 9am to 4pm. A referral is not required.

To make an appointment with a volunteer Seniors Information & Referral Counsellor call 604-279-7020. Appointments are available at the Volunteer Richmond office (Caring Place, 190-7000 Minoru Boulevard) and at the South Arm United Church (11051 No. 3 Road). To make an appointment, you must first contact the Volunteer Richmond office.

For service by phone, call the Seniors Information Line 604-279-7020, 9am to 4pm, Monday-Friday. 


To volunteer as a Seniors Information & Referral Counsellor, email or call 604-279-7020.